Frequently Asked Questions
Welcome to Avelux! We're glad you're here. If you have a question about your order, check out our FAQ section below for quick answers to common inquiries. If you don’t find what you need, feel free to contact us at the bottom of the page.
Where is my order?
After placing your order, we process it within 1 to 2 business days (Monday to Friday).
Transit Time: 6 to 10 business days (Monday to Friday).
Estimated Delivery Time: 7 to 12 business days from the date of order.
For more details, refer to our Shipping Policy.
If your order hasn’t arrived within this time frame, please contact our customer service team for further assistance.
How do I find my tracking code?
Once your order ships, you'll receive an email with your tracking code. Make sure to check your spam or junk folder if you don’t see it in your inbox. Please allow a few hours for the tracking link to become active.
How can I track my order?
You can easily track your order using the tracking number provided in your email. Simply enter the tracking code on our Order Tracking page to see the delivery status.
What if I’m not satisfied with my order?
Your satisfaction is important to us! If you're not completely happy with your purchase, visit our Refund and Return Policy for detailed instructions on returning your item. We are dedicated to making sure you love what you ordered.
Still have questions? Contact us directly, and we'll be happy to help!
Contact Information:
Website name: Avelux
Company name: Advantex Group LLC
Address: 5830 E 2ND ST, STE 7000 #18413, Casper, Wyoming 82609, United States
Email: info@aveluxtm.com
Contact Form: Click here
Phone: +12397445266
Company number: 2024-001514768
TAX number: 83-3208775
Customer service:
Monday to Friday between 9:00 AM to 5:00 PM.
We will answer your request within 24 hours.